Frequently Asked Questions
Find quick answers to the most common questions about our products, shipping, and policies.
👕 About the Products
Q: What type of t-shirts do you sell?
A: We sell t-shirts with designs inspired by musical instruments - trumpets, trombones, tubas, and much more! Perfect for musicians, music students, and music lovers.
Q: What is the quality of the t-shirts?
A: We use high-quality, 100% cotton t-shirts that are comfortable and durable. The prints are made with state-of-the-art technology to ensure vibrant colors and durability.
Q: How do I choose the right size?
A: Each product has a detailed size chart. We recommend checking the measurements (chest width, length) and comparing them with a t-shirt you already own that fits you well.
Q: Do the t-shirts shrink when washed?
A: Our t-shirts are pre-shrunk, but we recommend washing by hand or machine in cold water and air-drying to maintain quality and size.
📦 Shipping and Delivery
Q: How long does delivery take?
A: As products are made to order (print-on-demand), the total lead time is 7-14 business days: 2-5 days for production + 5-9 days for shipping.
Q: Where do you ship to?
A: We ship throughout Europe. Shipping costs are automatically calculated at checkout.
Q: Can I track my order?
A: Yes! Once your order has shipped, you will receive an email with the tracking number.
🔄 Returns and Exchanges
Q: Can I return or exchange?
A: Yes! We accept returns and exchanges within 30 days of delivery, provided the product is in its original condition (unworn, unwashed, with tags).
Q: How do I make a return?
A: Contact us at store99@outlook.pt with your order number and reason for return. We will send you detailed instructions.
Q: Who pays for return shipping?
A: If the product is defective or our mistake, we pay for shipping. Otherwise, return costs are the responsibility of the customer.
💳 Payment
Q: What payment methods do you accept?
A: We accept credit/debit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay.
Q: Is payment secure?
A: Yes! All payments are securely processed through the Shopify platform with SSL encryption.
❓ Other Questions
Q: Do you do custom designs?
A: We do not currently offer customizations, but we are always adding new designs! Follow us on social media to see the latest news.
Q: Still have questions?
A: Contact us at store99@outlook.pt and we will be happy to help!