Returns and Exchange Policy

At 99store, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help.

Timeframe for Returns and Exchanges

You have 30 days from the date of receipt of your order to request an exchange or return.

Conditions

  • The item must be in perfect condition, with no signs of use
  • It must have the original tags
  • It must be returned in the original or equivalent packaging

How to Request an Exchange or Return

Send us an email with your order number and the reason for the return. Our team will respond within 48 hours with instructions on how to proceed.

Refunds

After we receive and verify the returned item, the refund will be processed to the original payment method within 5 to 10 business days.

Ineligible Items

  • Personalized or custom-made items
  • Final sale items

For any questions, please contact us via our customer support email.